NABILA, Nuryuni; MELIANA, Annisa; RIZVI, Fharisa Nabila; KURNIAWAN, Ronal; KARSIH, Okta Rizal. Analysis of Distributive, Procedural and Interactional Service Recovery and Its Impact on Customer Satisfaction of J&T Courier Services in Pekanbaru City. South East Asian Management Concern, [S. l.], v. 3, n. 2, p. 40–43, 2026. DOI: 10.61761/seamac.3.2.40-43. Disponível em: https://journal.stedca.com/index.php/seamac/article/view/230. Acesso em: 4 may. 2026.